At Factory Africa Zambia, we are committed to providing a seamless shopping experience. Please read our Shipping & Exchange Policy carefully before placing an order.
1. Shipping Policy
Order Processing:
All orders are processed within business days.
Orders placed on weekends or holidays will be processed on the next business day.
Shipping Time & Costs:
Shipping times vary based on location. Estimated delivery within Zambia 7-15 days.
Shipping costs are calculated at checkout based on your delivery address.
Delivery Partners:
We use reliable and secure delivery.
Once your order is shipped, you will receive a tracking number via email or SMS.
Shipping Restrictions:
We currently only ship within Zambia.
We are not responsible for delays caused by customs, natural disasters, or carrier issues.
2. Exchange Policy
At Factory Africa Zambia, we only offer exchanges and do not provide refunds.
Eligibility for Exchange:
Requests for exchange must be made within 7-15 days of receiving the order.
Items must be unused, in original condition, with all tags and packaging intact.
Exchanges are allowed only for:
A different size or color of the same product
Another item of equal value
How to Request an Exchange:
Contact us at support@factory.africa with your order details and reason for exchange.
Our team will review your request and provide further instructions.
Once approved, return the item to our designated address.
Exchange Shipping Costs:
Customers are responsible for return shipping fees unless the exchange is due to a defect or an incorrect item sent by us.
We will cover the shipping cost for sending the exchanged item back to you.
Non-Exchangeable Items:
Customized or personalized items
Items that are damaged due to misuse or wear and tear
3. Contact Us
For any shipping or exchange-related inquiries, please reach out to us:
Email: support@factory.africa
By making a purchase, you agree to our Shipping & Exchange Policy.