Welcome to Factory Africa Zambia (“we,” “our,” or “us”). These Terms and Conditions govern your use of https://factory.africa and outline our exchange policy. By using our Website, you agree to comply with these terms.

1. General Terms
  • By purchasing from Factory Africa Zambia, you acknowledge that we only offer product exchanges and do not provide refunds.
  • You must provide accurate personal and shipping information when placing an order.
2. Exchange Policy
We accept product exchanges under the following conditions:
  • The request for an exchange must be made within 7 days of receiving the product.
  • The item must be in unused, original condition with all tags and packaging intact.
  • Exchanges are only allowed for the same item in a different size, color, or another item of equal value.
  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • To request an exchange, contact our support team at support@factory.africa with your order details.
3. Order Processing & Shipping
  • Orders are processed within 7-15 days and shipped via our designated carriers.
  • We are not responsible for delays due to shipping carriers, customs, or unforeseen circumstances.
4. Pricing & Payments
  • Prices are listed in ZMW and may be subject to change without prior notice.
  • Payments are processed securely through third-party payment providers.
5. Limitation of Liability
We are not responsible for:
  • Any indirect or consequential losses related to your use of our Website.
  • Damages arising from the misuse of products purchased from us.
6. Changes to These Terms
We may update these Terms and Conditions at any time. Please check this page regularly for updates.

7. Contact Us
For any inquiries, reach out to us at:
Email: support@factory.africa By using our Website and making a purchase, you agree to these Terms and Conditions.